Refund policy

We have a 24-hour return policy on perishable items, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be unfit for consumption or degraded (damaged, rotten, mouldy or contaminated).

To start a return, you can contact us at sunnygingerco@outlook.com.au Please note that returns will need to be sent to the following address: 171 Barrs Road, Glass House Mountains QLD 4518, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sunnygingerco@outlook.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We do not accept exchanges. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sunnygingerco@outlook.com.au